Payment and dispatch

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

Domestic delivery (Germany)

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

Small packages (accessories up to 3kg): 5,90 €
Normal packages (for example, boards and bags, products over 3kg): 9,90 €
Large Packages / Forwarding (eBikes): 55,00 €

Deliveries to foreign countries:

Small and normal packages (all articles from eBikes): 9,90 €
Large Packages / Forwarding (eBikes): 55,00 €

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 – 5 days, for deliveries abroad within 5 – 7 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Terms of payment

For domestic deliveries (Germany) the following payment options are available:

–  Payment in cash at the time of collection
–  Prepayment via transfer
–  Payment via PayPal Express
–  Payment via PayPal Plus (credit card, direct debit, invoice)
–  Payment via instalment purchase (via PayPal)
–  Payment via Sofortüberweisung [immediate transfer] –  Payment via direct debit via novalnet

In case of deliveries to a foreign country, you have the following payment options:

–  Payment in cash at the time of collection
–  Prepayment via transfer
–  Payment via PayPal (credit card, direct debit, invoice)
–  Payment via Sofortüberweisung [immediate transfer] –  Payment via direct debit via novalnet
In case of questions, please contact us at the contact details mentioned in the Legal Notice.