A. Cancellation policy for contracts for the delivery of goods

Consumers whose declaration of intent is directed towards a contract for the delivery of goods have a right of cancellation under the following conditions, where a consumer is any natural person who enters into a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:

Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of cancellation, you must inform us - IO HAWK Invest GmbH, Höffgeshofweg 7, 47807 Krefeld, Telephone 02151 1502017, Fax number: 02151 1502018, Email address: order@iohawk-europe.com - of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached sample cancellation form, but this is not mandatory. To comply with the cancellation deadline, it is sufficient for you to send the notice of exercise of the right of cancellation before the expiry of the cancellation deadline. You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day:

- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and that these are delivered uniformly or will be;

- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and that these are delivered separately;

- on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item, provided that you have ordered goods that are delivered in several partial shipments or pieces;

Consequences of cancellation

If you cancel this contract, we will refund you all payments we have received from you, including delivery costs (except for additional costs arising from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the day we receive notification of your cancellation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day deadline.

You shall bear the immediate costs of returning the goods. The amount is determined according to the size and weight of the item, type of shipment, number of items, and distance. The return costs for goods that cannot be returned to us by post due to their nature (freight goods) are estimated at 20 euros up to a maximum of about 99 euros. You only have to pay for any loss in value of the goods if this loss in value is due to handling of them that is not necessary to examine their nature, properties, and functioning.

End of the revocation instruction

The right of revocation does not apply, unless the parties have agreed otherwise, to the following contracts:

- Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

 - Contracts for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded,

 - Contracts for the supply of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery,

 - Contracts for the delivery of goods if they have been mixed inseparably with other goods after delivery due to their nature,

 - Contracts for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.


 Model withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back.)

- To IO HAWK Invest GmbH, Breuershofstraße 38,

47807 Krefeld

Phone 02151 1502017,

Fax number: 02151 1502018,

E-mail address: order@iohawk-europe.com:

- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/

the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for communication on paper)

- Date

(*) Delete as appropriate.

 

General information 

1. Please avoid damaging or soiling the goods. Please return the goods in their original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure that you provide sufficient protection against transport damage with suitable packaging.

2. Please do not send the goods back to us unfree, if possible.

3. Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

4. Return address for the return of the goods:


IO HAWK Invest GmbH,


Outdoor storage: Höffgeshofweg 7, 47807 Krefeld

 Online shop

How it works- Make us an offer?

Right of revocation

Payment and shipping

Data protection declaration

Terms and conditions

Notes on battery disposal

Support